Donor Relations Supervisor - Delta

Donor relations Supervisor is responsible for leading a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers.

He / she is responsible to implement the marketing and donor services strategies and tactics within the assigned donation centers to ensure achieving the budget and all performance KPIs.

Donor relations supervisor has the overall accountability on achieving the pre-set budget for each donor center from new and regular donors, daily operations, staff-related activities, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.

He / she is responsible for overall quality of donor service and satisfaction in the assigned DCs.

Put a contingency plan for managing the donors in situation of operations interruption in donor centers for any reason.

He\she oversees the implementation of donor retention and loyalty programs.

He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center.

Generate high quality reports with insights and action plans for the assigned donor centers to achieve the set targets and KPIs.

KEY RESPONSIBILITIES

1- People Management & development

• Establish a work environment that foster operational excellence.
• Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
• Provide regular feedback and coaching for employees.
• Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
• Administer regular check-ins and year-end performance review & development plans, etc.
• Support and conduct teams trainings.

2- Operational responsibilities :

Document

ACADEMIC EXPERIENCE REQUIRED

Bachelor s Degree

PROFESSIONAL EXPERIENCE REQUIRED

Typically requires a minimum of 3 years of related experience in the customer service field and sales. COMPUTING SKILLS

Proficiency in all Microsoft Office applications, and CRM applications. PERSONAL SKILLS

Strong communication skills.

Strong Interpersonal skills.

Maintain a positive attitude focused on customer satisfaction.

Emotional intelligence.

Assertiveness & decision-making ability.

Critical thinking and problem solving.

Teamwork and collaboration.

Professionalism and strong work ethic.

Analytical.

Ability to work within a highly regulated, labor intensive, fast paced medical environment.

Ability to plan and execute activities for the improvement of overall operations. LANGUAGES

Good written and spoken English and Arabic.