IT Manager-BPO / Call Center background

Take the Lead as a Call Center IT Manager with Future Group!

Are you ready to bridge the gap between technology and customer service excellence? Join Future Group, a pioneer in translation and localization services since 1994. With a global presence in North & Latin America, Asia, Europe, and MEA, we offer a unique platform for making a substantial impact in a dynamic industry.

Summary :

In this role, Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions that enhance call center functionalities.

Key Responsibilities :

Including but not limited to :

Strategic IT Management :

• Develop and implement IT strategies that support and align with the companies business objectives.
• Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.
• Operational Oversight : Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management.
• Ensure the IT infrastructure is robust and effectively supports the operational requirements of the business.

System Implementation and Maintenance :

Technical Support and Issue Resolution :

Budget and Resource Management :

Stakeholder Communication and Coordination :

Required Qualifications

Ability to manage multiple projects and priorities in a dynamic environment.

Embrace This Opportunity!

Are you ready to contribute to a global leader and elevate your career to new heights? Join Future Group and embark on an exciting journey of growth and technological innovation. Apply now and become an integral part of a team that is redefining the future of communication through technology and service excellence.

Unlock your potential with Future Group and make a difference today!