CVM Application Consultant

Responsibilities :

• Gather and analyze business requirements.
• Support business users design and create CVM campaigns, and provide business and technical recommendations.
• Design systems integration with campaign management solutions.
• Develop project documentation.
• Configure campaign applications to meet business requirements and needs.
• Provide guidance on campaign management solution design for any proposed enhancements.
• Create SQL Views on application reporting foundation to serve business reports.
• Provide support to complex incidents related to the implemented business solutions.
• Apply workaround fixes for failed jobs / engines.
• Review / fix / optimize any application object facing performance issue.
• Interface with global support team in-case for complex technical incidents related to the applications.
• Assist / Conduct User Acceptance Testing and presentations.
• Assist / Conduct business and technical training to customer.

Requirements :