MS Dynamics D365 Retail Functional Consultant

Job Description :

DXC Technology Egypt is seeking an experienced Microsoft Dynamics 365 Retail Functional Consultant with deep expertise in Point-of-Sale (POS) systems to join our Modern Application Development Group. This team plays a vital role in delivering end-to-end digital transformation projects for our retail clients. As a Retail Consultant, you will lead the implementation and optimization of D365 Commerce and POS solutions, working closely with business stakeholders and technical teams to design customer-centric retail experiences.

Responsibilities

• Lead the implementation and configuration of Microsoft Dynamics 365 Commerce (Retail) modules, including POS (MPOS / CPOS), Store Management, Pricing, Promotions, Loyalty, and eCommerce integration.
• Conduct workshops and gather detailed business requirements related to retail operations, store processes, merchandising, and omnichannel sales.
• Translate retail business requirements into scalable D365 Retail solutions aligned with best practices and Microsoft standards.
• Define business processes, create functional design documents (FDDs), and support solution architecture in collaboration with technical teams.
• Drive system testing, UAT, training sessions, go-live, and post-go-live support in retail and POS environments.
• Coordinate with technical teams to support POS device setup, extension requirements, and integration with payment gateways or fiscal printers.
• Manage retail-specific data entities such as assortments, catalogs, channels, and registers.
• Guide customers on hardware recommendations for POS terminals, peripherals (printers, scanners, cash drawers), and offline scenarios.
• Act as a subject matter expert for store operations, omnichannel order processing, and retail back-office activities.
• Maintain strong client relationships through value-driven consulting, stakeholder engagement, and proactive support.

Desired Skills and Qualifications

Nice to have skills :

Soft Skills :

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.