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Contact Center Representative

Nawy Real EstateNew Cairo City, Cairo Governorate, EG

30+ days ago

Job type

Quick Apply

Job description

Represent the company in a professional and a qualified manner.

Handle inbound calls for the company

Following up complicated customer calls when required.

Keep records of all incoming calls and inquires on the company’s database.

Identify customers’ needs and direct them to the concerned parties.

Conducting different surveys on customers’ satisfaction.

Manage customers’ complaints and directs them to the concerned parties.

Social Media Moderating.

Requirements

Bachelor degree in any field.
1-2 years of experience in a call center or customer support.
Strong phone and verbal communication skills
Very good written and spoken English
Active listening and patience
Familiarity with CRM systems and practices
Customer oriented

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Center Representative • New Cairo City, Cairo Governorate, EG

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