Customer Service Representative

Tabby is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. As a leading company in providing exceptional services for our customers, we believe that our front-line employees are vital to maintaining and enhancing our reputation. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to delivering high-quality customer support. This role involves interacting with our valued customers via various channels, including phone, email, and live chat, ensuring they receive prompt assistance, guidance, and solutions to their inquiries. Our Customer Service Representatives serve as the first point of contact for customers and are essential in building lasting relationships by understanding their needs and providing personalized service. In a fast-paced environment, it is crucial for the candidate to possess problem-solving abilities and thrive under pressure while maintaining professionalism. If you are someone who enjoys helping others, is looking to grow your career in customer service, and wants to be part of a supportive team that values collaboration and innovation, we encourage you to apply and help us continue to exceed our customers’ expectations.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat in a professional manner.
• Provide accurate information about Tabby's products and services to customers.
• Resolve customer complaints by identifying the problem, offering solutions, and following up to ensure satisfaction.
• Maintain a detailed log of customer interactions and report trends or anomalies to management.
• Collaborate with team members to improve overall service delivery process and customer experience.
• Guide customers through troubleshooting processes and provide step-by-step instructions as needed.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Requirements

Benefits