This job offer is not available in your country.
Customer Care Representative
SSC HR SolutionsCairo, Cairo Governorate, EG30+ days ago
Job type
- Quick Apply
Job descriptionBe the first point of contact via phone, email, WhatsApp, and Instagram. Respond to inquiries from lenders and renters, providing support and escalating issues when needed. Help with Instagram customer service : gather contact details, start WhatsApp groups, and send welcome messages. Manage Instagram engagement : follow / unfollow accounts to grow our community. ID Verification Assist with data entry, research, and general admin tasks. Product uploads and approval. Support scheduling and other day-to-day activities to keep things running smoothly. Excellent Communication Skills : Strong verbal and written English skills with the ability to adapt messaging based on customer needs and scenarios. Multitasking & Time Management : Ability to manage multiple customer conversations and operational tasks simultaneously. Customer-Centric Mindset : Provide a positive, solution-oriented customer experience with professionalism, patience, and empathy. Proactive Problem-Solving : Think on your feet and resolve issues independently. Organizational Skills & Attention to Detail : Keeping track of logistics, customer interactions, and admin tasks accurately. Time Management : Effectively prioritizing tasks and managing workload in a fast-paced environment. Resilience & Adaptability : Staying composed under pressure and adjusting to changing priorities. Digital & Social Media Skills : Comfortable managing customer interactions via WhatsApp, Instagram, and email. Fluent in English (both spoken and written). Must be a university graduate (minimum bachelor’s degree). Proven experience in customer service or similar roles is a plus. Excellent communication skills to engage with customers professionally and courteously. Ability to handle customer inquiries effectively, offering solutions and maintaining high satisfaction. Strong problem-solving skills, with a focus on delivering prompt and accurate resolutions. Ability to manage multiple tasks simultaneously and stay organized in a fast-paced environment. Comfortable with using computers and customer service management tools. Willingness to work flexible hours. Strong interpersonal skills and a friendly, approachable demeanor. Reliable internet connection and a suitable workspace to perform job duties effectively.
Our client is looking for Fluent English speakers to join the customer service team and be the friendly face that welcomes new customers to their sustainable luxury fashion brand!
In this role, your positivity, organization, and passion for sustainable fashion will shine as you manage key tasks in Customer Care, Logistics and General Administration.
This is a fantastic opportunity for you to use your expertise in customer service and logistics while making an impact in the world of sustainable fashion.
Logistics :
- Ensure smooth delivery of online orders by coordinating with logistics partners.
- Manage orders : booking, scheduling, and tracking deliveries.
- Oversee our try-on service : liaise with lenders and renters, schedule deliveries, and handle payments.
- Coordinate dry-cleaning logistics and communication.
Customer Care :
General Administration :
Core Competencies :
Requirements
Create a job alert for this search
Customer Care Representative • Cairo, Cairo Governorate, EG
Related jobs
Customer Support Executive to join our team.Located in the heart of downtown Cairo at the Greek Campus, this role is an exciting opportunity to contribute to our mission of integrating cash-based w...Show moreLast updated: 30+ days ago
Tabby is seeking a dedicated and passionate Customer Service Representative to join our dynamic team.As a leading company in providing exceptional services for our customers, we believe that our fr...Show moreLast updated: 21 days ago Lead Customer Success Engineer will be responsible for managing the technical parts of the processes for the implementation of customer journey thus leading to the utmost Customer Success desired l...Show moreLast updated: 27 days ago Job Locations : Obour, Giza, Hurghada, Luxor, Alexandria.Work primarily in the field, conducting outdoor sales activities to promote and sell buses and trucks spare parts to both new and existing cu...Show moreLast updated: 9 days ago 
Position : Automotive Customer Support Advisor.RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, inclu...Show moreLast updated: 1 day ago
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.
Recognized and certified as a best place to work, we are c...Show moreLast updated: 30+ days ago
PaxeraHealth is seeking a Customer Care Engineer to join our growing team, providing outstanding technical support to clients using our cutting-edge AI-healthcare driven solutions, including PACS, ...Show moreLast updated: 30+ days ago
The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management.
This includes growing recharge and data revenues, ...Show moreLast updated: 21 days ago Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.
Recognized and certified as a best place to work, we are c...Show moreLast updated: 30+ days ago 
Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire.As one of the largest delivery platforms in the Middle East and North Africa (M...Show moreLast updated: 30+ days ago
We are hiring on behalf of Concentrix – Sales Representative .This is an excellent opportunity to join a global leader in customer experience and sales solutions.
Concentrix is known for its dy...Show moreLast updated: 4 days ago
School, an innovative e-learning platform dedicated to teaching programming and artificial intelligence to students aged 6 to 18, is on the hunt for a passionate Customer Service Representative.In ...Show moreLast updated: 7 days ago We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt.As a member of our team, ...Show moreLast updated: 30+ days ago Retaining the prepaid & hybrid customer base in consumer market.Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget...Show moreLast updated: 8 days ago 
Represent the company in a professional and a qualified manner.Handle inbound calls for the company.Following up complicated customer calls when required.
Keep records of all incoming calls and inqu...Show moreLast updated: 30+ days ago Available Locations for the require position are : Shobra, Giza, Hurghada, Minya, Alexandria.Handle and respond to customers’ inquiries, resolve issues, and provide accurate information about the av...Show moreLast updated: 27 days ago This role focuses on mentoring and guiding team members on the best practices for handling customer inquiries and resolving issues efficiently.
The representative will also assist in developing trai...Show moreLast updated: 30+ days ago
Customer Care Executive
DopayCairo, Cairo Governorate, EGQuick Apply
Customer Service Representative
Tabbyالقاهرة, محافظة القاهرة, EGQuick Apply
Lead Customer Success Engineer
SSC HR SolutionsCairo, Cairo Governorate, EGQuick Apply
Spare Parts Sales Representative (Outdoor)
SSC HR SolutionsAl Obour City, Obour, EGQuick Apply
Automotive Customer Support Advisor
RayaCX6th of October City, EgyptQuick Apply
Business Development Head - Human Vaccines
Eva Pharma6th of October City, Giza Governorate, EGQuick Apply
Customer Care Engineer
PaxeraHealthCairo, Egypt, EGQuick Apply
Customer Value Management (CVM) Manager
Orange EG6th of October City, EgyptQuick Apply
Quality Assurance IPC Professional
Eva Pharma6th of october, Al Jīzah, EGQuick Apply
Specialist, Customer Care
MrsoolCairo, Cairo Governorate, EGQuick Apply
English Sales Representative
QuickfirmX6th of October, GZ, egQuick Apply
Lead Generation Specialist
RM Staffing B.V.Ramadan City, MN, EG Market Research & Client Targeting.Conduct targeted research to identify potential clients globally.Use LinkedIn, CRM tools, and public databases to build lists of qualified prospects.Understan...Show moreLast updated: 30+ days ago
Customer Service Representative
iSchoolNasr City, Al Manteqah Al Oula, EGQuick Apply
Banking Customer Support Call Centre "First Line"
RayaCXCairo, EgyptQuick Apply
Lead, Prepaid & Hybrid Segments
Orange EG6th of October City, EgyptQuick Apply
Contact Center Representative
Nawy Real EstateNew Cairo City, Cairo Governorate, EGQuick Apply
Spare Parts Sales Representative (Indoor)
SSC HR SolutionsCairo, Cairo Governorate, EGQuick Apply
Call Center Representative English Account (SME)
SSC HR SolutionsCairo, Cairo Governorate, EGQuick Apply