IT Specialist (Manufacturing, F&B)

Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.

Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.

Jadeer is hiring on behalf of one of our esteemed clients — a global leader in the food and beverage ingredients industry , located in 6th of October City .

🔍 About the Opportunity : IT Technical Support Specialist

Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.

💼 Key Responsibilities : Technical Support, Systems Maintenance & IT Infrastructure

Provide first- and second-level support for all hardware, software, and network-related issues.

Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.

Manage IT assets, ensuring accurate documentation, labeling, and tracking.

Install, configure, and maintain operating systems and standard business applications.

Support end-users in troubleshooting ERP, email, and collaboration tools.

Ensure regular data backups and system updates in alignment with IT policies.

Collaborate with cross-functional teams to ensure IT service quality and process improvement.

Escalate critical incidents and coordinate with global IT teams when required.

Assist in implementing and supporting new digital initiatives and automation systems.

Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.

✅ Essential Skills & Qualifications : IT Support & Infrastructure Management

Bachelor’s degree in Computer Science, Information Systems, or a related field.

3–5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.

Hands-on experience with Windows servers, Active Directory, and network troubleshooting.

Strong knowledge of hardware maintenance and software installation.

Experience with ERP systems and ticketing tools is a plus.

Excellent problem-solving and communication skills.

Detail-oriented, proactive, and capable of managing multiple priorities.

Fluent in English.

🌟 What Success Looks Like in IT Support

Efficient resolution of user issues with minimal downtime.

Proactive maintenance and improvement of IT systems.

Smooth collaboration between IT and business teams.

Strong contribution to digital initiatives and system reliability.

🚀 What You’ll Gain : Growth, Exposure & Development

Work in a multinational manufacturing environment with cutting-edge technologies.

Join a supportive team that values innovation, efficiency, and teamwork.

Gain exposure to global IT standards and best practices.

Be part of a company that fosters career growth and continuous learning.

Empower Technology — Apply Now!

If you’re passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.

Join us and help ensure operational excellence through technology and teamwork.