Application Support Engineer

Responsibilities : Provide expert-level support for customer applications (2nd and 3rd line).

Maintain a comprehensive view of all open tickets, ensuring they are managed effectively and kept up-to-date.

Troubleshoot and resolve complex technical issues, including bug fixes.

Maintain a deep understanding of the customer's application(s) and related systems.

Serve as the main point of contact for all operational needs.

Proactively address customer issues, ensuring satisfaction and timely resolution.

Develop customer-specific documentation and training materials.

Work closely with project teams to ensure smooth implementation and support.

Contribute to testing, configuration, and documentation efforts.

Share knowledge and best practices with project and support teams.

Requirments :   Bachelor’s degree in production engineering, Mechatronics, Business Informatics, or Computer Science.

A passionate problem solver and out-of-the-box-thinker.

Fluent in English.

An analytical mind, and a desire to investigate in detail.

A passion for building and maintaining a good long-term relationship with customers.

A team player who can also work independently.

The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.

Interest in supply chain planning is a PLUS.

Previous support experience.

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