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After Sales Director
SSC HR SolutionsCairo, Cairo Governorate, EGمنذ أكثر من 30 يومًا
نوع الوظيفة
- Quick Apply
الوصف الوظيفيLead and manage the after-sales team, including service centers, installation, and spare parts departments. Develop and implement after-sales strategies to enhance customer satisfaction and loyalty. Set performance targets and monitor the progress of the after-sales team. Increase service centers efficiency and optimize repair process of individual team members Review service centers figures, such as hours worked versus idle hours to monitor progress of operational targets. Oversee the operations of service centers to ensure high-quality repairs and maintenance services. Manage the installation team to ensure timely and accurate installation of products. Oversee the spare parts department to ensure the availability of necessary parts and efficient inventory management. Develop and manage the after-sales budget, ensuring cost-effective operations. Monitor financial performance and implement corrective actions as needed. Identify opportunities for cost savings and efficiency improvements. Ensure compliance with company policies, industry standards, and regulatory requirements. Implement quality control measures to maintain high standards of service. Conduct regular audits and assessments to identify areas for improvement. Identify training needs and develop training programs for the after-sales team. Foster a culture of continuous learning and professional development. Mentor and coach team members to enhance their skills and performance. Bachelor's degree in business administration, Engineering, or a related field. A master's degree or MBA is preferred. Certification in Customer Service Management or a related field is a plus. Project Management Professional (PMP) certification is advantageous. Minimum of 10 years of experience in after-sales service management, preferably in the home appliances and electronics industry. Proven track record of leading and managing large teams. Experience in budget management and financial analysis. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Proficiency in using CRM and ERP systems. Ability to work under pressure and meet deadlines. Strong analytical and strategic thinking skills.
JOB PURPOSE :
- The Job Holder is responsible for overseeing the after-sales operations, including service centers, installation, and spare parts departments. This role ensures the highest level of customer satisfaction by delivering efficient and effective after-sales services. The After Sales Director will develop and implement strategies to improve service quality, manage budgets, and lead a team of professionals to achieve company goals.
Leadership & Management :
Operational Excellence :
Financial Management :
Compliance and Quality Control
Training and Development
Requirements
Minimum Qualification :
Minimum Experience :
Other Requirement :
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