Employee Relations Investigator I

JOB SUMMARY

Responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating mid to high level Employee Relations concerns and acts a resource to field HR Operations for Employee Relations.

JOB RESPONSIBILITIES

• Investigates mid to high level Employee Relations concerns received through site HR or employee ethics hotline within assigned region, including, but not limited to sexual harassment, discrimination, retaliation, security, etc.
• Provides timely investigation summaries for all completed investigations
• Conducts employee relations risk assessments and provides actionable feedback
• Communicates regularly with ER Manager and Director of ER regarding pending investigations
• May assist in conducting training and coaching of managers on Employee Relations for all completed investigations
• Communicates status of all Employee Relations investigations to Employee Relations and Compliance Coordinator for tracking
• Partners with field HR Regional Managers / Directors to provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees and managers in a manner consistent with Alorica’s policies
• Regularly communicates Employee Relations activity updates and trends to field HR Regional Managers / Directors and makes recommendations to implement improved processes
• Maintains accurate, confidential records regarding all investigation
• Interacts with field HR and HR Business Partners to ensure a high level of employee satisfaction and engagement
• Partner with legal in conducting investigations, researching policies / practices, creating and gathering appropriate documentation, and making recommendations
• Develops effective relationships with Business Partners to promote good employee relations throughout the organization

OTHER RELATED DUTIES

JOB REQUIREMENTS

Minimum Education and Experience :

Knowledge, Skills and Abilities :

Work Environment :

Physical Demands :