Senior Customer Care Representative

Job Description

Are you a customer service expert with a passion for delivering top-tier support? Do you have experience in Net Promoter Score (NPS) management and after-sales service? If so, we want you on our team!

What You’ll Do :

• Handle customer inquiries, complaints, and service requests professionally.
• Oversee after-sales service, ensuring customer issues are resolved efficiently.
• Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
• Coordinate with internal teams to enhance service delivery and customer experience.
• Maintain accurate records and follow up to ensure issue resolution.
• Identify areas for improvement and contribute to process enhancements.

Requirements

What We’re Looking For :

Requirements

What We’re Looking For : 3+ years of experience in a customer care role, specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication, problem-solving, and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.